Customer Reviews for Royal® Alpha 9500ML Electronic Cash Register

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Royal® Alpha 9500ML Electronic Cash Register

Average Customer Rating:
1 out of 5
1
 out of 
5
(1 Review) 1
(out of 1 review)
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Customer Reviews for Royal® Alpha 9500ML Electronic Cash Register
Review 1 for Royal® Alpha 9500ML Electronic Cash Register
Rating
1 out of 5
1 out of 5
Location:Red Deer, AB
Date:February 5, 2010

Royal 9500ML

Pros: feature ritch, easy to program, clean design, easy to understand, will save data to usb
Cons: does not support pc sync. at least with any pc ruo, very bad customer support, will save data to usb but can not edit it in regis, royal offices will not talk to end users at all!
"This is my second cash register of this type. The first did not work out of the box. This one works (AS LONG AS YOU DO NOT NEED A PC) After doing the initial setup of the 9500ML tax flags etc. I go to connect this to my PC, After as the manual says install the Royal Register Link, then check for updates and install those and I did. This will bring you to Register Link 1.0R, all is good. Then hook up the supplied USB cable to your PC, well... this register does not come with ANY drivers for the PC. It is using a Serial to USB adapter in the cash register an OLD outdated adapter so it WILL NOT work on Windows XP/Vista/ or Windows 7. It only has support for the Windows 2000 & Windows 98 drivers.
After spending over 2 days on the phone with Royal Support which by the way is a 3rd party company and has no real working knowledge of the cash register, I managed to get the Royal Corporate office number spent over an hour JUST on hold only to find out that Royal WILL NOT talk to an end user for any reason, they kept referring me back to their 1-800 number which as I stated is not that helpful as they only have a script to follow. I then managed to find out who makes the Serial to USB adapter for this Cash Register, it is a company called Prolithic. Prolithic makes chipsets such as these; they are not a small company. After talking to their tech support, it turns out that the chipset that is used in the Royal 9500ML is an old and obsolete not supported for over 8 years. !!
I would have loved to give a promising review of this cash register but after the horrible experience that I had with Royal, I would go as far as Costco themselves to return ALL of these registers back to their distributors as products like these can have a profound negative effect on the retailer selling them.
I have the Royal 9155SC in my store now. I am opening up more stores and thought that the new cash register would be a nice addition since the 9155 has worked flawlessly for the past 5 years. I was very disappointed with this model. After spending HOURS upon HOURS on the phone I am sad to say that the Royal line will no longer be in any of my stores.
Thankfully Costco has a good return policy which I will in fact be using. I only wish that Costco Red Deer had a better selection of Cash Registers in the store.
"
5 of 6 people found this review helpful.